Credit-card travel claims
for tour operators
TourClaim helps tour and activity operators guide guests through credit-card travel benefit claims, from booking records and supporting documents to authorized filing and follow-up.
How does TourClaim help operators and their guests?
TourClaim helps guests prepare claims for unreimbursed travel costs using benefits on the credit card they paid with. Operators can direct guests to guided intake, document collection and claim support. It can help when a guest needs support assembling evidence or following up with a benefit administrator. A direct refund or rebooking may suit other situations. Coverage depends on the card and circumstances; the benefit administrator decides reimbursement. Travelers can start without an operator referral.
Effortless Claims, Happier Guests, Protected Revenue
TourClaim brings the booking, benefit terms and supporting evidence together:
- Travelers provide booking details, the card used and the reason their plans changed.
- Copernican reviews benefit terms and organizes documents for an authorized claim.
- When medical documentation is needed, we can help coordinate a qualified provider's evaluation. The provider decides whether a note is appropriate.
- Our team helps with filing and follow-up. A claim or medical note does not guarantee reimbursement.
Operator plans
These subscriptions are for operators. The separate traveler claim-support fee is 10% of reimbursement actually received. Review the applicable plan and service terms before signing up.
Understand the card's actual benefits
The exact card product and its benefit terms matter, along with how the booking was paid for and why the trip changed.
Share the details with our team for review. A card brand alone does not establish coverage, and the benefit administrator decides reimbursement.
Ask about supported card benefits
Get TourClaim Product updates to your inbox!
Why TourClaim?
Clinical documentation
If illness or injury affects a trip, a qualified provider assesses whether supporting medical documentation is appropriate.
Dedicated Provider Network
When documentation is needed, we can help coordinate a qualified provider's evaluation. The provider independently decides whether a note is appropriate.
Guided setup
Our team helps you connect the claim workflow to your booking and guest communications. Setup depends on your account configuration.
Chargeback Reduction
Give guests a clear way to request review of their credit-card travel benefits and help with an authorized claim.
Where And How We Work:
"Our connection got scrubbed, so we never made it to the city—please refund the tour."
Guest A
"The Catalina ferry was delayed 90 minutes—we missed the excursion. Can you just reverse the charge?"
Guest B
"I tested positive for strep last night. I'm getting a refund, right?"
Guest C
Operators and partners
Learn how TourClaim supports operators in our operator case study, or ask our team for a reference.
