01
Tell Muse what happened.
Explain why your plans changed. Muse guides the intake in conversation and asks for what's missing, so you don't have to start again in another long form.
Travel claims, rethought for Muse
Your trip changed.
Your money shouldn't disappear.
The card you booked with may help cover a canceled trip. We're bringing claims support into Muse, with Copernican handling the paperwork, medical documentation, and follow-up.
Muse connector in development. Join the list for launch updates.
Less paperwork. More peace of mind.
Muse Travel claim
I got sick and had to cancel my trip. Can you help me figure out my claim?
Let's start with your booking and the card you used. With your permission, I can find the relevant emails.
Booking confirmationSelected by you · Shared with permission
Behind your claim
A conversation in Muse.A claims team behind it.
Benefits · Documentation · Claim support
Illustrative experience · Connector coming soon
Designed around your Muse conversationMedical-documentation supportYou review and authorize your claim
The experience we're building
Start with a conversation.
We'll take it from there.
Come directly to Copernican through Muse. Your travel company doesn't need to sign up, refer you, or approve your use of our service.
02
Bring the details together.
With your permission, Muse can use your connected email to find relevant bookings and cancellation messages. You choose what to share with Copernican.
03
Review. Authorize. Exhale.
Copernican reviews the benefits and supporting documents. After a short secure review and your authorization, we help prepare and submit your claim, then follow up.
The connector is in development. Account setup, claim authorization, and any clinical consultation may require a secure step outside Muse.
50%
of the claims we handle require a medical note.
Approximately, based on Copernican's company estimate for the claims it handles.The document that makes a difference
A medical note needs
more than a prompt.
When illness interrupts a trip, the paperwork can be the hardest part. Copernican provides access to medical-provider evaluation and clinician-issued documentation, helping you get the professional support your claim may require.
Get help with the next stepA qualified provider determines whether documentation is appropriate. A note is not guaranteed, and your benefit administrator decides the claim.
Muse brings it together
Copernican does
the claim work.
Keep the conversation where you already are. Get specialist support for the steps that need more than an assistant.
Your actual card benefits, reviewed.
We review the benefit terms for the card you used and help identify the documents needed for your situation.
Evidence ready for a claim.
We organize booking records, cancellation details, and supporting documentation into a claim your benefit administrator can review.
Support beyond the first submission.
We help with filing, requests for additional information, and follow-up. The Muse experience is designed to bring claim updates back into your conversation.
A simple success fee
When you get money back,
we share in the success.
Our claim-support fee is 10% of your confirmed successful reimbursement. You'll review the fee and service terms before authorizing your claim.
10%
of the reimbursement
you successfully receive.
Can I use Copernican in Muse today?
We're building the connector and preparing it for platform review. It isn't available in Muse yet. Join our early-access list below for updates, or contact our team about your current travel claim.
Does my travel company need to be involved?
You can come to Copernican directly. Your tour operator or travel company doesn't need an account with us, an integration, or a referral arrangement. A claim may still require booking records or confirmation of a cancellation or refund from the merchant.
Will I have to fill out another long form?
The planned experience keeps most intake and questions inside Muse. You'll use a secure Copernican step to set up access and review and authorize your completed claim. A medical-provider evaluation may also happen separately.
How will my email be used?
Muse's own connected-email capability can help you find relevant messages. The planned connector receives only the evidence you choose to share with permission. Copernican doesn't need your inbox password or access to your entire mailbox.
Can you help me get a medical note?
Yes. Copernican provides access to medical-provider evaluation and clinician-issued documentation when appropriate. The provider makes the clinical decision about whether a note can be issued. Documentation requirements and availability depend on your situation.
Is my canceled trip definitely covered?
Coverage depends on your card's benefit terms, the reason for cancellation, payment requirements, and other eligibility conditions. Copernican helps with the claim process; we don't issue insurance or decide the outcome. Your insurer or benefit administrator determines coverage and reimbursement.
Be first to hear
Your next step
starts here.
Join the early-access list for Copernican in Muse. Less time figuring out paperwork. More support moving your claim forward.
Need help with a claim now? Email our team.