01
Start your claim.
Start your claim online: sign in with your email, add your booking details, and save as you go. Your claim goes straight to the Copernican team. For questions, use the contact form on this page.
TourClaim by Copernican
Your trip changed.
Leave the claim
to us.
Missed a flight because you were sick? Had to cancel a hotel or tour? The credit card you paid with may include travel benefits. Share your booking and what happened. We handle the benefits review, paperwork, filing, and follow-up.
No travel-company referral needed. A 10% fee only if you get reimbursed.
Less paperwork. More peace of mind.
Your claim, brought together.
Booking detailsWhat you booked and what changed
Card benefitsHelp understanding your coverage
Supporting documentsIncluding medical notes, when appropriate
Claim support by
Benefits · Documentation · Follow-up
Illustration of our claim-support process
Submit directly onlineMedical-documentation supportYou review and authorize your claim
How it works
Tell us what changed.
We'll help with what comes next.
Flights, hotels, and tours: start with the booking you paid for. You don’t need an enrolled operator, a booking-platform connection, or a particular assistant.
02
Bring the details together.
Upload your receipt and cancellation records, and tell us which credit card you used. If illness or injury is involved, we can coordinate a medical-provider evaluation for the documentation your claim may need.
03
Review. Authorize. Exhale.
Copernican reviews the benefits and supporting documents. After a short secure review and your authorization, we help prepare and submit your claim, then follow up.
Sign in with your email, add your trip details and documents, and review the fee and authorization. Payment details stay in the secure claim form. After you submit, our team reviews your claim and follows up for anything still needed. Your benefit administrator decides coverage and reimbursement.
Medical
notes
notes
Professional documentation when your claim requires it.
A provider assesses whether a note is appropriate for your situation.The document that makes a difference
Medical notes.
Professional support.
When illness interrupts a trip, the paperwork can be the hardest part. Copernican provides access to medical-provider evaluation and clinician-issued documentation, helping you get the professional support your claim may require.
Ask our teamA qualified provider determines whether documentation is appropriate. A note is not guaranteed, and your benefit administrator decides the claim.
A team behind your claim
Copernican does
the claim work.
From understanding card benefits to putting the documents together, get specialist support with the parts that are hard to do alone.
Your actual card benefits, reviewed.
We review the benefit terms for the card you used and help identify the documents needed for your situation.
Evidence ready for a claim.
We organize booking records, cancellation details, and supporting documentation into a claim your benefit administrator can review.
Support beyond the first submission.
We help with filing, requests for additional information, and follow-up. You'll hear from our team as your claim moves forward.
A simple success fee
When you get money back,
we share in the success.
Our claim-support fee is 10% of your confirmed successful reimbursement. You'll review the fee and service terms before authorizing your claim.
10%
of the reimbursement
you successfully receive.
Can I submit a request directly?
Yes. Start your claim online: sign in with your email, then review and sign before you submit. You don't need a referral or a connected app. For questions, use the form on this page, and our team will follow up by email.
Does my travel company need to be involved?
You can come to Copernican directly. Your tour operator or travel company doesn't need an account with us, an integration, or a referral arrangement. A claim may still require booking records or confirmation of a cancellation or refund from the merchant.
What happens after I submit?
Your claim goes to the Copernican team. We review your card benefits and email you about the booking records and other documents your claim needs, then file it with your benefit administrator and follow up. Submitting doesn't file anything with an insurer yet. The contact form on this page only sends us a question; it doesn't start a claim.
What should I have ready?
A booking confirmation, the card you paid with, and any cancellation or refund messages are a useful start. Don't put card numbers or medical records in this form. We'll explain how to provide any sensitive documents securely when they're needed.
Can you help me get a medical note?
Yes. Copernican provides access to medical-provider evaluation and clinician-issued documentation when appropriate. The provider makes the clinical decision about whether a note can be issued. Documentation requirements and availability depend on your situation.
Is my canceled trip definitely covered?
Coverage depends on your card's benefit terms, the reason for cancellation, payment requirements, and other eligibility conditions. Copernican helps with the claim process; we don't issue insurance or decide the outcome. Your insurer or benefit administrator determines coverage and reimbursement.
For developers, agents & platforms
Your assistant starts it.
Our team takes it from there.
Build a travel-claim experience into your assistant or product. Save a traveler’s answers, attach the evidence they choose, hand them the review link, and check their claim’s status. No operator account required.
Explore the API & packagesThe API and CLI currently run in review mode with fictional data. For a real claim, use the online claim form above. Muse connector review continues separately.
Questions
Have a question?
Ask our team.
Not ready to start a claim, or want to ask something first? Tell us a little about your booking and our team will email you back. This form doesn't start or file a claim. To file, start your claim online.
Prefer email? Email our team.