01
Send us your request.
Use the short form on this page to share your contact information and booking details. Your request goes straight to the Copernican team.
TourClaim by Copernican
Your trip changed.
Your money shouldn't disappear.
The card you booked with may help cover a canceled trip. TourClaim by Copernican helps you understand your benefits, get the right documentation, and move your claim forward.
Start online. Get personal support with the next steps.
Less paperwork. More peace of mind.
Your claim, brought together.
Booking detailsWhat you booked and what changed
Card benefitsHelp understanding your coverage
Supporting documentsIncluding medical notes, when appropriate
Claim support by
Benefits · Documentation · Follow-up
Illustration of our claim-support process
Submit directly onlineMedical-documentation supportYou review and authorize your claim
How it works
Tell us what changed.
We'll help with what comes next.
Start here, directly with our team. Your travel company doesn't need to sign up or refer you.
02
Bring the details together.
We'll follow up to review your card benefits and collect booking records, cancellation details, and any other documentation your claim needs.
03
Review. Authorize. Exhale.
Copernican reviews the benefits and supporting documents. After a short secure review and your authorization, we help prepare and submit your claim, then follow up.
Your first submission is a request for review. We collect any additional documents and your authorization before filing a claim.
50%
of the claims we handle require a medical note.
Approximately, based on Copernican's company estimate for the claims it handles.The document that makes a difference
Medical notes.
Professional support.
When illness interrupts a trip, the paperwork can be the hardest part. Copernican provides access to medical-provider evaluation and clinician-issued documentation, helping you get the professional support your claim may require.
Get help with the next stepA qualified provider determines whether documentation is appropriate. A note is not guaranteed, and your benefit administrator decides the claim.
A team behind your claim
Copernican does
the claim work.
From understanding card benefits to putting the documents together, get specialist support with the parts that are hard to do alone.
Your actual card benefits, reviewed.
We review the benefit terms for the card you used and help identify the documents needed for your situation.
Evidence ready for a claim.
We organize booking records, cancellation details, and supporting documentation into a claim your benefit administrator can review.
Support beyond the first submission.
We help with filing, requests for additional information, and follow-up. You'll hear from our team as your claim moves forward.
A simple success fee
When you get money back,
we share in the success.
Our claim-support fee is 10% of your confirmed successful reimbursement. You'll review the fee and service terms before authorizing your claim.
10%
of the reimbursement
you successfully receive.
Can I submit a request directly?
Yes. Anyone can use the form on this page to request a claim review. You don't need a referral, a connected app, or an account to get started. Our team follows up by email with the next steps.
Does my travel company need to be involved?
You can come to Copernican directly. Your tour operator or travel company doesn't need an account with us, an integration, or a referral arrangement. A claim may still require booking records or confirmation of a cancellation or refund from the merchant.
What happens after I submit?
Your request goes to the Copernican team for review. We'll contact you about your booking, card benefits, and the supporting documents needed. Submitting this form doesn't file a claim with an insurer or authorize a fee; you'll review the terms and authorize your claim separately.
What should I have ready?
A booking confirmation, the card you paid with, and any cancellation or refund messages are a useful start. Don't put card numbers or medical records in this form. We'll explain how to provide any sensitive documents securely when they're needed.
Can you help me get a medical note?
Yes. Copernican provides access to medical-provider evaluation and clinician-issued documentation when appropriate. The provider makes the clinical decision about whether a note can be issued. Documentation requirements and availability depend on your situation.
Is my canceled trip definitely covered?
Coverage depends on your card's benefit terms, the reason for cancellation, payment requirements, and other eligibility conditions. Copernican helps with the claim process; we don't issue insurance or decide the outcome. Your insurer or benefit administrator determines coverage and reimbursement.
Start your claim review
Your next step
starts here.
Tell us a little about your booking. Our team will review your request and email you about the details and documents needed to move forward.
Have a question first? Email our team.